Description doesn’t list this, but you will need bring your own linens, hand soap, paper towels, etc. and we found this out only after we reserved.
Also some locations managed by this CB Rental Company don’t have WiFi. Will yours? TBD! Instructions aren’t specific to your location.
Also there isn’t trash service available so you have to take your own trash with you as you leave. You will be charged $10 per trash can if you leave it.
Reached out that I was frustrated to have found this out AFTER booking the spot, and that that kind of information ought to be in the description so folks can compare apples to apples with prices...and the first response from Jessica with the CB Rental Company was “If you would like to cancel your reservation, you're welcome too.” She then proceeded to explain why they use linen rentals due to well water and septic tanks, and told me “I can understand that you're not used to vacationing in a rural area that does not provide those services” which I found presumptuous, condescending, and rude. Half of our party grew up in areas more rural than this with fewer people than Smith Mountain Lake and weren’t on wells and septic tanks, so no, that isn’t some universal truth my city slicker self just isn’t aware of. Plus our home was in a neighborhood with homes right next door and a 12 min drive to a grocery store. She then ended with offering again that we could cancel our reservation.
We lost power while we were there. Obviously not the home or rental company’s fault, but we assumed when we reported it, they had noted which home we were in. Despite leading off our messages with which property we were at, she later said the next day, seeming frustrated with us, “Which house are you guys at? I have about 12 houses rented this weekend.” And when we tried to confirm a late check out, it took 3 tries and her sending a screenshotted email back to us, despite the original language being unclear—hence why I was reaching out to confirm. So that was frustrating.
Property was fine besides the customer service attached with the rental company.
Large windows in family room. View was nice. :)