BETTER DAYS….NOT
Let me start with the positives. The location was wonderful as it was on a quiet cove in the middle of the lake. Upon arrival the house was clean. The game room in the garage was perfect for rainy days.
Now onto the negatives. Upon arrival, there was NO ice from the ice maker and no ice cube trays. I called our local Vacasa rep, Amber, who informed me to give it time for the ice maker to make ice. After reading the binder in the house, I learned that the ice maker was disabled by the homeowner due to the noise it makes during the night. I called Amber again to let her know this information. The next day (Sunday) my husband and I traveled to FIVE different stores, twenty minutes away, to locate ice cube trays so we could make ice. Amber arrived Monday late afternoon with ice cube trays. There were only two dish towels and ZERO oven mitts. The kitchen sink took forever to drain and we were told not to use the garbage disposal. There was one saucepan, 2 dish towels, dirty cutting boards, about 7 forks (for a rental unit that holds 12), 6 glasses, and the absolute CHEAPEST and most USELESS cooking utensils. They were so flimsy you couldn't even serve pasta without it bending. We also had to purchase more forks and a stock pot to cook for the week. We ended up using the extra bath hand towels for dish towels. There are NO serving bowls, Tupperware containers to store leftovers, or potholders. There is only one Pyrex dish as well.
The steps to the bottom level aren’t to building code so they tacked an extra strip to make them wider. The strips were made of such cheap plastic that one broke and 2 others cracked (and we’re not big people).
The faucet and shower head in the main bathroom feel like they are going to pull right out of the wall. The bed in the master bedroom squeaks so badly when you toss and turn in the middle of the night you wake up because of the noise. We had to put pillows behind the headboard to minimize the noise. My husband even tried tightening the bolts but neither remedy helped much at all. By mid-week, the bathtub was filling with water while showering even though the drain was open.
Lastly, the communication with Vacasa was less than acceptable. I called Amber on Saturday around 4 pm and she arrived Monday around 3 with ice cube trays. I sent her multiple emails on Tuesday to let her know some of the other concerns and she replied that she would forward it to the property ma