2/10 Terrible
Carlese S.
3 sept. 2024
No le gustó: Limpieza
DO NOT STAY HERE
Do not stay here. Property was NOT AS ADVERTISED. Entire backyard is dilapidated. Pool is full of algae. The water features and fire pit looks like they haven’t worked in a very long time. All of the backyard furniture broken or covered in mold and missing cushions so only bare wood to sit on. The grass is over grown. The game room under the treehouse needs to be cleaned. Roaches inside the home. Some of the rooms do not cool adequately.
My family complained immediately to property manager. He sent persons to clean the pool. The pool still remained full of algae and unusable.
We only stayed there 1 night and left early the next morning due to the poor condition of the property. Communization broke down after we left the property. He stopped responding to messages on Vrbo. After much back and forth the property manager assisted us in recovering packages that we had sent to be delivered to the home (we had initially booked for 5 nights).
We were only refunded 3 of the 5 nights. This is unacceptable to me. It is only fair to be charged for the one night we occupied the home. The home is not as advertised.
Carlese S.
Se hospedó 5 noches en agosto de 2024