2/10 Terrible
Raisa N.
30 oct. 2023
No le gustó: Limpieza
Cockroach Infested
We were two families and booked our stay with 2 side-by-side apartments at the end of August. I won't ramble on but I do want people, especially those with young children, to be aware of the downfalls of renting in this apartment building. We booked a 7 day stay and had to relocate on day 4 because of cockroaches that swarmed our kitchen. We noticed them from the very beginning and PM was notified but I was adamant on not ruining our vacation. On the 4th morning, a swarm of 40 crawled out behind the kitchen wall and out of the coffee machine. We packed up our bags and moved to Marenas. It was extremely frustrating because we were no longer right next to the other family we were vacationing with, we had to spend another $3,500 on new accommodations and we were traveling with our 18 month old and MIL. Needless to say, it ruined our trip. We had issues with the toilets, the AC, the kitchen appliances, the patios were disgusting to the point that we were never able to use them. There were many issues. I brought it up with management and even though they were very responsive, they refused to provide a full refund. We received roughly $600US refund from them after a lot of back and forth which I was not satisfied with. Nevertheless, this property has a lot of potential but it is in dire need of renovations and upgrades. Until then, know that this is not more than a 2 star accommodation and plan accordingly.
Raisa N.
Se hospedó 7 noches en agosto de 2023