I never leave negative reviews! Even after a bad experience, but this experience was unacceptable.We booked a 2-bdrm ocean view suite but were given what was available instead at check-in. Ocean views were booked. I believe they intentionally double-book, knowing tired travelers will accept whatever is available. The unit was freezing (temps in the 40sF), and we later learned the entire building has no heat. The host dismissed concerns, saying she didn’t feel the need to “advertise heat” because we’re in Florida, instead of providing extra blankets or space heaters before arrival knowing the building didn’t have heat. My husband and toddler had to sleep in layers to warm up. We had to share one washcloth. Requests for more were ignored, forcing us to buy towels & a space heater.Other issues:•Extremely minimally stocked kitchen. •A second door in the kitchen that couldn’t be locked from the inside, but has a keyhole to enter from the outside, a clear safety concern.•One elevator broken, the other extremely slow (20 min wait), making it difficult for my husband, who uses a cane & is awaiting hip surgery. The host was dismissive, became unresponsive, & cared more about profit than guest comfort. The front desk staff tried their best but were limited in how they could help. I do not leave bad reviews, I try to give people grace, but this property’s issues are consistent across other reviews on VRBO & the property site. Run the other way!
