2/10 Terrible
VIVIANA
Viaje de negocios, Viaje familiar
2 nov. 2024
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
When you pay 500 USD per night there are things you expect. We arrived at 8:00pm to a place that had only one person working. We wanted to have some dinner at the room but that wasn’t available l. I ordered some hot chocolate that I had to fetch and bring to my room, while entering the room there is a very thin step that I didn’t notice and I fall, spilling the chocolate on the floor and on the duvet. I went down to ask for assistance and there was no one. I cleaned as best as I could using a towel. Next morning, only one staff member taking care of everything including making breakfast. We were hungry but the poor guy asked if we could wait for half an hour. When we returned, more than half on the few options were no longer available. After I left and without previous notice, the hotel charged me an extra 1500 pesos to clean the hot chocolate spill. I tried contacting the manager but it was a waste of time.
The place might look nice on the pictures, but the rooms and the bed are smaller than expected. The Terrance had no service and the jacuzzi was empty. With so many nice places to stay at Condesa, I recommend you use your money wisely and go elsewhere.
VIVIANA
Se hospedó 1 noche en octubre de 2024