2/10 Terrible
Keith H.
6 ago. 2024
No le gustó: Limpieza
Unable to Enter Property — Little Help From Management Company
We booked for three nights. We arrived July 31, and were unable to access the home using the code provided. After extensive time on the phone with the management company, we were still unable to enter and drove over two hours back home. Four times they promised to call us back within 10 minutes, and each time we were forced to call them back while stranded on the porch of the home we could not enter.
The next morning they acknowledged the door issue was their mistake. We were offered either a full refund or the ability to “complete” the stay we never started at a 20% discount. We lost a whole day and ended up staying somewhere else in the area after taking the full refund. Be sure to see this company’s reviews at the Better Business Bureau before booking with them. A good company is known by what they do when things go wrong; we were extremely disappointed in what they offered us.
Note that for some of the review items VRBO requires responses, but we never saw the inside of the home.
Keith H.
Se hospedó 3 noches en julio de 2024