2/10 Terrible
Jill
16 ago. 2025
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I was hoping for a moderately priced hotel stay as I was only staying two nights to visit a friend. The place was old, rundown, and unfortunately didn’t have an elevator or a vending machine.
I would overlook such things but the woman running the place basically lied to me and kicked me out after one night.
I called the hotel directly to explain that I was having an issue adding on another night stay and ask if my room would be available for an additional night and hot to book it. I was told that it was available and she would change the dates but I would have to change the payment once I arrived. When I arrived she was very nice, took the information I had and said she’d change the Expedia booking. I thought everything was fine. Next afternoon I have staff come to my door to say we only had one day booked and a wedding party needed the room. I explained the situation and asked if we really needed to leave. She went to check, came back and said it’s all fixed and the wedding party was in the room next door. I thanked her went to lunch. I THEN get a call from the manager who was the woman who I talked to on the phone before and checked me in. She said I was only booked one night and I needed to leave for the wedding party. I said I was confused and explained what the other staff had said. She told me that the staff thought I was in the wedding party, which was not what the staff member said, she said she and Expedia called me that night to tell me no. I never got a call!
Jill
Se hospedó 1 noche en agosto de 2025
