The rental unit was nice and had beautiful views of the ocean. Amazing to walk out to the deck and hear the ocean. The walk to the beach was a little overgrown, but nothing as humans or canines couldn’t deal with and very nice to have a private beach path. The kitchen was very well stocked and we enjoyed the open floor plan. The living room area was also nice and comfortable. Cleanliness was good, stove and microwave were greasy but otherwise the unit was tidy.
Now for the bad: Communication with property manager was significantly unresponsive. Texted property manager on the day of our check-in didn’t hear back from her the next afternoon; she said they had Covid but apparently their is no back up contacts. The air conditioner was not working at all (set to 72 but indoor temp reached 89 (wormer than outside)) we advised the property manager heard back from her 2 hours later. The property manager only attempt to rectify the problem was to move us out of our rental unit into a smaller rental unit at 10 o’clock (9:47pm) at night. She wanted to move my elderly parents, elderly aunt, my adult son, my husband and I, and our 3 dogs into a two bedroom without a fenced yard. The property manager showed no care for the hardship or chaos it would cause to move three elderly people, animals, and rest of us at 10 at night. The property manager also said she would send a air conditioning tech to fix broken AC the next day but we never heard from the property manager for the rest of our stay. We found previous complaints of broken air conditioning notated in the guest book and on a different rental site. The property manager did not notify us that there were difficulties with the air conditioning even though she had been advised the previous month.
Currently working with VRBO conflict resolution.
Other things, to be aware of if you stay here, the bed in bedroom four has a defective mattress and is unusable (the mattress sinks down in the middle at least 6 inches and you can see the springs sticking up). The bunkbeds can only be occupied by children on the top (occupancy of 12 adults is not possible). No attempt is made to deal with mosquito infestation.