On arrival, ac not working. contacted owner, said open a window., he was out for the evening and would check it tomorrow. It was too hot, so we spent $$$ on a hotel. Came back the next day, still no ac, contacted owner who was now 'in the city'. Tried to negotiate a partial refund, was flatly refused with a NO. Repairman to come the next day. Rather than wait and hope for it to be repaired, we left not having any use of the property, nor any refund. No recourse with VRBO or owner.