4/10 Malo
David
Viaje en pareja
20 ago. 2025
Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Experience was shockingly disappointing completely because of service and staff. The property has wonderful potential but the people working in the restaurants and bars made everything excruciating. We waited at least 45 minutes each time we ordered anything. At the swim up pool, I ordered a basic drink all bartenders know, and was told they only have what’s on their drink menu. So, the bartenders don’t know how to make any drinks on a resort where people come to enjoy drinks. It’s sad. And once you order a basic drink, expect to get it up to an hour later. We witnessed bartenders taking shots together instead of serving us. We ended up asking where our order was and found it lying on the counter while they prioritized other things. Completely disordered and unmanaged.
Also, hours after requesting rooms service, no one came to clean our room until it was night time and we were getting ready for bed. Disaster service.
If hospitality is important to you, this isn’t the place for you.
David
Se hospedó 4 noches en agosto de 2025
