Shenandoah Rentals was one of the most communicative & organized property management groups I have worked with & Eagles Nest was amazing!! Pilar at SR was exceptionally responsive, accommodating & helpful. There is an on site manager while staying at the unit, but we didn't need him (although I am certain if we did, SR standards would have been met!).
SR sent multiple messages with reminders about the property amenities, location & tips. They advertised accessibility, & I double checked because we have booked places before for one of my friends who is ina wheelchair only to arrive and have nmsteps, no rails, no ramps, etc., but Eagles Nest met the challenge: ramps were deployed when we srrived, bars in the bathroom, as well as a roll in shower (if you have a portable shower chair take it)!!! We were all wowed by that touch and so excited our firend could easily navigate through the house.
And the view !!! Wow, you just can't get enough of it!! It was stunning!! The foliage changed before our eyes like magic.
The house was clean, linens were provided and in well condition, kitchen was equipped, & the river babbling was just the right kind of white noise to hear every day and night as we spent hours on the deck (lower level deck where the hot tub, fire pit & screened porch was not accessible).
SR gives fair warning about cell service, etc. We all used wi-fi calling and were able to get calls out/emails if desired. We didn't turn the TV on once so I have no feedback on that! They do provide a fun selection of DVDs if you're interested in watching something.
Bottom line: whether or not you need wheelchair accessibility, Eagles Nest is a win as well as Shenandoah Rentals!!