6/10 Aceptable
Laura J.
13 ene. 2023
Le gustó: Limpieza
House YES Management NO
The actual home was fantastic. Perfect for our large family, location to the slopes wonderful. Management company & listing is disappointing. The listing clearly states “beautiful home near lifts with fireplace, Mountain View’s, cable, and washer/dryer”
I requested access to the washer/dryer and was denied to was apart of the listing. I sent them the pictures of my receipt/listing and nothing. We were a family of 10 that only brought a couple days worth of clothes based on the washer/dryer. The management company would not even acknowledge the picture of my receipt/listing just kept saying not included. So to the laundromat we went. Also the home was 2 hours late for check in based on not clean. I was offered a refund for the cleaning fee on 12/27. This was not done until I sent an email asking for the refund I was promised.
While my family had a great vacation we will try to never rent again if It is managed by the same management company.
Laura J.
Se hospedó 5 noches en diciembre de 2022