I have waited over a week to write this review hoping that I might change my mind regarding this stay, but I haven't. BOOK ELSEWHERE! I was in town for an event 5 hours from my home the day of check and had not received any check in instructions from the owner. I emailed them hoping to at least find out what side of the city I needed to be in, I completely understand that check in is 4:00pm I was not trying to check in early, just trying to get information. No response. At 4:15 I called VRBO and explained the situation, they tried to contact the owner with no success then while on the phone with the rep the owner magically emails the check in information. What a chump move. No sorry just a Howdy, really. After the stay, the owner emailed asking to email any recommendations or comments to them privately. No way! With the hundreds of places to stay in Louisville please book elsewhere!!