2/10
This review is absolutely no reflection on the staff as they genuinely did all they could to go above and beyond.
However!
Upon arriving there was no record of the booking and it took an hour to get sorted (again, staff brilliant as it was beyond their control). Had to get Expedia involved to eventually get booker in, only to end up with a room that we hadn’t booked. We had booked a room with a window but ended up in a room without one and one that apparently was warmer than the sun which lead to a distinct lack of sleep. You expect to get a room that you pay for.
The one star is purely for the staff as they deserve some credit for trying to rectify such a shocking experience. I would have given the hotel a zero for everything else.
I hope the staff on the desk are valued as they tried but unfortunately it won’t be somewhere we book again.
Helen Ann
Se hospedó 1 noche en junio de 2025
