2/10 Terrible
Heather
Viaje en grupo
11 ene. 2025
No le gustó: Limpieza y comodidad de las habitaciones
It’s a scam DO NOT BOOK
Do not ever book here. I had the worst experience with all my friends travelling to London from different places to stay here and celebrate my birthday. I was struggling to get any answer from the property on the morning when they were supposed to provide me with check in information 24hours before. After multiple calls and messages they finally responded a couple hours later saying they will provide me with the code for the property later in the day. 4 minutes before check in, when we were already in London, the property messaged saying they had to cancel “due to damage left by a previous guest” so we were all stranded in London with our bags and nowhere to stay. If this place was legitimate they would have replied to my initial messages rather than declining my calls and then they would have informed us earlier in the day about the issues they were having with the property. We tried to get a refund through hotels.com and they were useless as the property did not respond to them and hotels.com never gave me my refund after many emails. I’ve only just managed to get a refund through my bank but still traumatised from this experience and will not be booking with hotels.com again. A wasted birthday weekend and a waste of time and money for all of my friends travelling to London for us all to go home missing our evening bookings that we paid deposits for. This place must be a scam do not make the same mistake as us!
Heather
Se hospedó 1 noche en noviembre de 2024