2/10 Terrible
Alyssa K.
7 jun. 2025
Family Getaway
I booked this apartment for a week with my parents (both over 55).The property was as advertised but not as clean as I would have expected, the downstairs neighbor is very rude and the property management team is terrible with communication.The boiler went out in the flat the morning prior to us leaving. I notified the property manager between 7-8am. I continuously followed up throughout the day as no one proactively reached out to me and at 10pm we returned to find that the issue was never fixed and I again had to follow up. We accepted a new apartment for the night. We travel with vacuum seal bags which I made clear upon booking and asked for the keys to the hoover twice once I realized they were not provided but never received. This created an issue with getting to the new apartment. After all of this, no compensation was offered, I had to request it and the company is only willing to refund 30% of one night the taxi cost, even though we were inconvenienced for much more. As of today, we have checked out 11 days ago, and I am still waiting for the refund. I will be avoiding any apartments rented by City Relay in the future.
Alyssa K.
Se hospedó 4 noches en mayo de 2025