2/10 Terrible
Mario, Heredia
13 dic. 2024
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Service is ok, but the property is definitely not up to par with a 4 star hotel. The room smells bad. The towels in the shower are actually hand towels, so they said to use the bathrobes as towels instead. The walls are so dirty that the condensation from the shower leaves dirt marks all over. The cushions have yellow stains. The radiator is covered in dust. They don't provide amenities. Stuck in a moldy basement. Fortunately only for one night. This is definitely NOT a 4 star hotel. If you're ok with a 3 star hotel sure, but if you're hoping for a decent 4 star hotel try looking at other options. This is disappointing. Not a good value for the money. There are other hotels a few blocks from this one that truly meet the standards and you would be better off booking something there. I've been in more than 40 hotels with 4 star rating and this is on my top 3 worst experiences ever.
On the good side, it's close to the subway station, and across the street from the natural history museum.