I rented the house for Fri and Sat night. It started off poorly with the alarm going off when I entered the home - only a few minutes after I talked to the owner (so he knew I was there). The back door was unlocked upon entering. The owner asked if the internet company could come (his maintenance men too) Friday evening between 5 and 7 because the internet was out. I agreed, as we'd be out to dinner. When we returned from dinner, the back door was again left unlocked. Saturday, the maintenance men and internet guy came in and out of the house several times, stopping to talk in the middle of the living room, leaving us NO privacy. When we left for the afternoon, I told the maintenance man I would put the key in the lock box and he said "no, I'll lock up and leave the key." He did NEITHER. The front door was unlocked and there was no key in the lock box. If we had WANTED to go somewhere, we would not have been able to secure the house. When he arrived Sunday morning as I was leaving, I told him he took the key and left it open and he just said "I'm sorry." Along with that, there was a huge wasp nest by the front door that wasn't removed until Saturday evening. There was wet laundry left in the washer. Laundry left in the dryer. No hand soap in the bathroom. Ants on the bedside table and trash left in the bathroom. I've never had such a poor experience and I have used VRBO about 20 times. I really want a refund - it was THAT BAD.
