The house was fairly clean. Beds were comfy. The location and layout worked well for 6 people.
Unfortunately, we had several issues, which I will explain later.
The biggest problem is that there isn’t sufficient help for any issues, if you are unfortunate to have any at all. When we contacted customer service, they sent a request to have someone help. That “someone” texted me a bunch of questions about the appliances that I answered for an hour, then they agreed to send someone the next day and refund us for food losses and inconvenience. When I inquired after a day and added to their to do list of issues, they didn’t send any help to fix. A guy finally answered my phone call and said that due to busy season, they didn’t have quick access to technicians and he would only be able to investigate one of the problems if we really needed it. So we just dealt with all issues as though we owned the house ourselves. Assuming the only way they deal with these things is by refunding money.
We began our trip by purchasing food we would cook for the week. We prepared our first meal to find the oven never reached a temperature above 300 F, unless you preheat with the broiler set to 550 F for 45 minutes, which was highly inconvenient. We had planned to cook most of our meals but had to modify to use only stovetop and microwave.
The fridge was also barely at a cold temperature and both freezers didn’t work. We checked settings and plugs, but still no ice and a melted tub of ice cream