I don't write reviews but I need to warn people of this one! Do not trust the good reviews! This is the worst hotel I have ever stayed at and I am a seasoned traveller. Not 4 star as advertised 2/3 at best. This is not a resort! It's a hotel next to a waterpark, charged for entry if you are not all inclusive. Hotel pool was small, merky and cloudy. The second pool is next door and in the same state. I asked for a quiet room 6 weeks before the trip and emailed several times, didn't get a response. I managed to find their number (Not on website) and called. I was told "yes, absolutely i'd be given a quite room on the top floor" (Sea view) Room was the floor below but ok, a nice sea view. On the first night, from about 9pm, the Bar, Nightclub opposite "Nava" began to play really loud music. Loud enough that the room was vibrating from the bass. I went to reception to complain as did other guests and was told it's a celebration week and the music will stop at 12am, it didn't. Went on until 2am! Breakfast at 9am there was a big queue into the dining hall, waited 10 minutes! Got a table, went to get food, came back to find our table had been moved to join the table next to it for a larger group! Staff were disinterested, disorganised & stood around, you could tell they didn't like working there. We tried to cancel the booking and go elsewhere but they would allow it. The reception manager was a god send & luckily got us into another hotel. Awful experience. Stay away!
