This hotel has got amazing potential that I guess (or at least hope) is fully utilised for weddings and special occasions. We went there "just" for the weekend, the Valentine's weekend. There was a mixup with our room, we got checked into a small double room instead of family room that we booked originally because we need separate beds. As soon as we mentioned the mixup to the reception, it was rectified but in a very flat, indifferent way, with no apologies.
The room that we finally ended up in (the one that was booked originally) was everything that we expected, at least at the first glance. On closer inspection, there were some details that we did not expect at a 4 star hotel (door knob missing on the bedside cabinet and the door of it coming off one of the hinges, fraying carpet near radiator, mattresses with no support on the edges- felt like you were about to fall off when you're sitting on the edge of the bed).
There are no ceiling lights in the room but plenty of standard lamps. The extra radiator was definitely a very nice touch, and we very much liked the jacuzzi effect in the bath.
The service from the reception, both on check in and check out, was very lackluster. We did not want to be made fuss of, that was not our expectation, but on check in it would have been nice to be asked if we wanted dinner/breakfast at the hotel's restaurant, and it would have been nice to be asked at check out if we enjoyed our stay. That's not too much to ask, is it?
