4/10 Malo
Simon S.
6 may. 2024
No le gustó: Limpieza
Don’t be fooled
Not impressed. When we arrived, the flat had not been cleaned-towels and bed linen had not changed, the apartment was left in a mess by previous visitors. We then had a nightmare of trying to get hold of someone-this took almost 3 hours. Eventually, a couple with their small son arrived to try and clean as best possible. We could not use the flat until 10pm. Not very impressed; along with this, the very grubby feel of the 3apartment - really needed a deep cleaning. There was no door handle on the main bathroom door, which is really not good, so you could not have privacy. We emailed a list of issues, and they refused to make contact and then, for the privilege of all this, husband took our deposit fee of £386 for breakage - the irony is no one had checked on the people that had left before us. This review needs to be viewed.Be very aware when booking on the website, there are lots of hidden cons, and you will not get any help. Approx 4hrs of stress trying to email or call.
It is all artificial AI (not real people). They have now charged us for dirty property and for breakages. When we left the flat, it was cleaner than when we arrived. Terrible host. Book at your own peril. Don’t be fooled by 2 OK reviews.
Where is the truth.? A family from London is staying in a rather nice part of Belgium, but not a nice host nor a nice property. I will think twice about visiting this place again. Horrible customer experience. We stole our deposit money with no explanation. Karma!
Simon S.
Se hospedó 3 noches en abril de 2024