4/10 Malo
Suzanne V.
14 oct. 2024
Beware of the checkin time and process
The condo was spacious for a studio and was mostly clean (carpet stained and needs replacing, bathroom towel racks coming off wall, wall in bathroom dirty). I was shocked at the checkin time advertised as 5pm on listing but actually 4:30pm. This is an extremely late checkin. We asked for earlier as we were only staying one night. Since I am a past investment property owner in Keystone, I know that there are not many people in Keystone at this time of year and early checkin it should be an easy accommodation. Turns out if you check in early you have to pay $15/hr! For what?? I accommodated hundreds of early checkins at my property for free. If the unit is ready, it is ready. Additionally it took us 50 minutes to find the unit and garage entrance. We had key codes that we didn’t need or use. Bits and pieces of info were put in various places; text messages, on the parking pass, in the online guestbook, in the arrival package. Nothing was in ONE source. This property management company is doing an injustice to the owners of this condo and to the short term renters. I will never rent another unit from this company or will rent from a company that CHARGES for early checkin especially in the off season. Frustrated!!
Suzanne V.
Se hospedó 1 noche en octubre de 2024