Best thing about this property is the quaint, courtyard outside the unit. Don’t rent Bermuda suite #2 if you expect to have a view of the courtyard. Windows all face out to the street or the bike/scooter rental shop behind it. Kitchen windows look out directly onto garbage cans and rental shop. This was our experience…Day One-The unit was not ready for 4:00 check-in. I received a call from Savannah, the One on One property management rep. who asked “when will you be arriving” approx. 3:30 on arrival day, 5/24. I told her that we had just purchased groceries and were on our way to the unit. She informed us that the property “probably won’t be ready on time” I told her that we had items that needed to be refrigerated. She said the unit would be open to put things in the fridge. When we got to the unit we waited outside until the cleaning crew was done-close to 4:30. Upon entering we noticed that the unit overall is not updated as described. In fact, there were paint cans and an old vacuum cleaner left in the bedroom closet for us to move, so that we could hang clothes. The air conditioning downstairs also was not working properly. Luckily, the bedroom unit was working One of the living room fans also did not work. TV controllers were missing batteries and cable needed to be re-set to function. We called One on One for the first time to report this after arriving. Day Two, The air conditioning unit downstairs continued to malfunction. We reported this to Savannah, the One on One, rental property management co. rep. Savannah, was extremely dismissive and unhelpful initially. She told me that they could “refund our money for the rest of the stay if you want to check out” This was not an option as it was the week leading up to Memorial Day weekend and nothing was available in Key West that would take our little dog. In addition, Savannah informed me that we had not paid the dog fee. I told her I did not know why this was the case as we had put it on our agreement with VRBO and that I would look at my receipt again and follow up with her. Savannah agreed to send maintenance out to check on our concerns, etc… Oreste, the maintenance person came to the unit and literally saved the rest of our vacation. He called a crew to clean/fix the air conditioner(there was mildew &mold in it) Attempts to fix the fan were unsuccessful. Later, Savannah did call to apologize and gave us a restaurant certificate and credited us the dog fee. Won’t stay again.
