Original listing was inaccurate:
-said 2 king beds and 2 twin, but actually 1 king and 4 twins
-master bed mattress was sunken in and very uncomfortable, there had been a previous recent review that mentioned this and Vacasa had said the issue had been addressed
-said cable was included but actually no cable because account is behind in payments, so we could not access any tv service, even using our own accounts as listed
-wifi was not strong enough to be useful, even for accessing email
Musty smell in house when we arrived
Strange smell in refrigerator
Master shower metal drain cover was broken and posed cutting hazard to feet
Soap dish in master shower was corroded
Original listing has been changed since we booked this house, it is completely different now.
We submitted a review to Vacasa on 6/30 that addressed all of these issues, which is why our rating appears as 3/5 stars, but in their new listing they only show our positive comments, none of the negative ones.
Vacasa has given us a partial refund of $667 out of the $2,100 that we paid, but given the above issues and their recent efforts to remove the previous listing and all of our negative comments, which seems extremely misleading to future customers, we feel that we should receive a full refund.