2/10 Terrible
Alondra K.
26 jul. 2025
No le gustó: Limpieza
Upon arrival there was a puddle of water on the kitchen floor. I notified the host and asked for a cancellation and refund immediately because I did not want to be held responsible for any underlying issues or damage. The host stated that this was not a situation that called for a cancellation or refund because they were sending maintenance to look at this issue. I explained that we were very uncomfortable and would not be staying there. The unit was not cleaned properly, which I also notified the host about after he refused to cancel/refund me. I genuinely thought that a puddle of water in the middle of the kitchen and not wanting any liability would make sense to a business owner. The communication with the host was spotty and clearly at their convenience as opposed to the consideration of the renter (me). I accidentally messaged the host regarding housekeeping when I meant to text the hotel I ended up staying at instead. The host said they sent housekeeping to the unit after I had already been very clear that I was not staying at the unit. The maintenance person and housekeeping would have verified that the unit was empty. Absolutely a terrible experience. Would not recommend this host or property ever.
Alondra K.
Se hospedó 3 noches en julio de 2025
