2/10 Terrible
Carolyn H., STAUNTON
9 jul. 2025
WARNING - SCAM ALERT
One star is the minimum, but it doesn't deserve any. We never received check-in instructions for our one night stay. We drove to the property and location is very questionable. I made at least 6 calls to Vrbo Customer Service (disconected 3 times) and was not allowed to speak to a manager on the last call. One told me how to find host phone number in the property booking; it was out of service. Last customer service agent said they would contact host and contact me within the hour. Never heard anything and that was 15 hours ago. We were very fortunate to find The Cherry Warehouse Hotel - eclectic and comfortable - within 5 minutes to book 3 rooms. Vrbo needs to vet the properties to ensure they're legitimate. I am shocked I received the notification to even review this property.
Carolyn H.
Se hospedó 1 noche en julio de 2025