We chose this condo after reading the reviews about the good location, the view from the balcony, and other amenities. The condo was exactly as advertised via pictures. The decor is tasteful. The kitchen had all the cooking utensils we need to cook some quick meals. The TV does not have Netflix subscribed but we seldom watched TV. The closet in the bedroom has more towels, beach towels, 3 sets of snorkeling tools, beach chairs, and so on. The bathroom had small bottles of shampoos and conditioner, a bar of soap, two bath towels, and a hair dryer. I wish Mr. Mark Espanta of Guest Relations at Grand Welcome did not tell me "There is no hair dryer, shampoo and conditioner listed as an available amenity for this unit. Please see details below and hope this will help you with the luggage packing." !!! Because we always travel light with only carry-on luggage, I would not have had to pack those items had I known they were available.
Before checking in, we stopped by Costco near the airport the buy some vegetables, fruits, cheese, and eggs NOT knowing that the fridge did not work properly and was not cool enough to keep the food. I sent a text message to Grand Welcome and received a reply soon. GW requested the on-site team to come in and take a look at the fridge but the man could not fix it. On the second day, we were told he was waiting for approval from the owner about replacing the fridge, and gave us two bags of ice to keep the fridge cool. Well, on the third day we came back to the condo and saw the old fridge was replaced with a working one. Unfortunately, we came back at about 8 pm to a VERY, VERY, VERY hot condo because the air con was turned off even though we left it on at about 80 degrees. It was unbearable for the first hour to stay inside a hot condo like that because it took the air con to run non-stop for about 3 hours to produce a decent temperature. I did notify GW about this and suggested they do not request guests to turn off the air con when leaving the condo but keep it on at about 80 degrees to save energy.
In short, we like the condo and the prompt responses from GW before we left for Kona Mansions and while we were there.
If we go to Kona again, we will rent this place again!