2/10 Terrible
Maura M.
2 ago. 2025
No le gustó: Limpieza
While the location is lovely, our group does NOT recommend it due to lack of maintenance and cleanliness, as well as the owner’s deliberate deceptions to avoid a refund.When we checked in, we immediately notified the owner that a toilet was broken. Also, the shower spout was broken. A lamp was broken. And the railing at the top of the spiral staircase was loose and dangerous. The next day we told him that the tub would fill with dirt and grease when we ran the water.During our stay, we messaged the owner through the VRBO app of the problems which made the bathrooms unusable (we booked the house for the 4 bedrooms with 4 bathrooms). His responses promised a handyman to come several times, But each time no one came and we kept messaging. Finally someone came Sat night as we were preparing to go to dinner. He told us he had just been hired by the owner (which is not what that owner said). He evaluated each situation and told us the toilet and shower parts needed replacing and the Jacuzzi tub had not been maintained properly which caused the grime and oil back-up.We wrote to the owner asking some refund. He kept saying his “team is looking into it”. Even after check out he kept saying the same response. We called VRBO and learned that we needed to call them when the issues started so they could address it—we didn’t know this—and after the stay they could not help.The house and property also have several very dangerous steps that are hard to see.Avoid this property!
Maura M.
Se hospedó 3 noches en julio de 2025
