Overall we had a good stay at Wanderwell except for the check-in. We arrived 1 hour early and the code sent didn't work so we sent an email to the manager and then drove around for an hour. We received an email after our check-in time that simply said, it should work. It did not. Despite multiple attempts to reach the manager explaining the problem and requesting a phone call, we heard nothing. Despite a misleading sign saying Office, there is no one on site. There is no lobby or sitting room either so we were standing in a cold hallway for over an hour. We finally called the local police and got the name and number for a local contact who reprogrammed the lock which allowed us to enter. He apologized for our inconvenience but the manager, who finally sent another email, didn't. She seemed most concerned about figuring out why the code hadn't worked. With an off-site manager hours away, they need to make emergency numbers very clear on-site.