6/10 Aceptable
Raul A., Ontario, USA
1 jul. 2024
Le gustó: Limpieza
Nice place… bad experience
We got to the house about 6pm on our check in date and took a Quick Look around. What we thought was a bit odd was the 4th bedroom was in the garage, but it was set up very nicely and it was air conditioned so it was comfortable. And the pool is small, but it was nice for us since we had some little ones. Please take the 3D tour and look through all the pictures to get a good idea of these things.
The issue started when my nephew tried to eat chips from under the couch… that was fun. So I quickly found the broom and cleaned up what I could get.
Next morning I got a text from Vacasa saying they were having a pool maintenance person come by quickly, so that was fine. He was in and out very quickly. My issue was that on Saturday, my kids were about to get in the pool and we were getting our stuff ready for the grill… when they ran over to us to tell us that there were men in the backyard!
I ran to the back to find gardeners setting up for what looked like tree trimming… so I texted Vacasa asking them what this was all about. I had two teenage girls ready to go outside and baby things set up by the pool. Vacasa simply said this was scheduled before our arrival, no apologies for the TWO HOURS taken away from our stay, The lack of communication of the maintenance, or the fact that it turned into a dust storm all over our food and baby things. In fact they were told to come whenever, they weren’t told about us being there…
Bad experience as a parent.
Raul A.
Se hospedó 3 noches en junio de 2024