8/10 Bueno
Martin
15 oct. 2024
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Great setting, let down in a few areas
Overall this was a nice stay, the hotel has been designed and built very well. It's built on the side of a hill and as such, the higher you go, the better the view. The view over Ierapetra city at night is amazing.
The only comment on the room is that the lighting could do with being better at the bathroom mirror and the wardrobe needs more shelves / drawers.
We got a warm welcome on check in but rarely got a welcome at other times. Often no acknowledgement of arriving for breakfast or dinner. During the service of these, the staff often looked over-worked. That being said, overall the food was good.
The beach was lovely with decent sun beds. In the near week that we were there the bins were never emptied or the sunbed tables wiped down. The beach bar was good, but would be so much better if they walked round every now and then to see if you wanted anything rather than having to go up each time.
The gym was equipped OK, though could probably do with having a set of dumbbells. Nothing to wipe down equipment after use, the air con was limited to 24°C and no towels available which again was a let down, especially as they were strict on limiting towels.
The little spa on site is decent - felt very relaxed after a massage.
Overall we had a nice relaxing stay and it's almost frustrating that they don't just put a bit more effort in to get it amazing.
Martin
Se hospedó 6 noches en octubre de 2024
