I regret to say that this wasn't the premium property expected, especially based on the pictures. While Alex was quick to respond to our inquiries and booking, the high cost of the property didn't seem justified. Additionally, the recommended insurance added to the expenses was unreasonable. We were also surprised by the substantial cleaning fee, especially since we noticed several areas that needed attention. The checkout instructions were also disappointing. It felt unnecessary to pay a cleaning fee and still be required to do the cleaning ourselves before leaving. This included us having to strip the beds and loading the wash with the towels and bed linen. Also, there were some missing essentials like Ziploc bags, aluminum foil, napkins, salt, pepper, and extra towels in the cabinets and such. This lack of attention to detail was frustrating.
Although Alex mentioned letting him know if anything was missing for future guests, we couldn't help but feel overlooked. The beds were not very comfortable and they felt like hammocks with no support, so we had to sleep on the couch. When we informed Alex his reply was, "we've never had a complaint before."
The cleanliness of the property was also not up to our standards (see pics), which was the most disappointing aspect of our stay. The location was great as well as the view.