Upon arrival, it was 83 degrees INSIDE with a VERY strong stingy smell (New paint??). Had to open all windows and wait outside for 40 min., luckily, we brought fans which helped. No AC or screens on doors. Outdoor front door light and TV did not work. (Need HDMI cable from box to TV?) BR Lamp was plugged in with no light bulb.
With the beautiful kitchen, we were surprised at the lack of basic utensils and appliances. They DO NOT have the following: spices, vinegar oil etc. (If you will be cooking - bring your own) No knives, cookie sheet, serving or mixing bowls, toaster, hair dryer or cleaning supplies. I like to keep my rentals clean so a bottle of cleaner would have been nice. Oven evidently new, but still had cardboard inside of it and DW was smelly. Did not use either one. Beds comfortable but they all need mattress and pillow covers for sanitary reasons. Plenty of towels and even beach towels which was good. While inside of house is lovely as shown in ad, we found bits of trash scattered in yard. Fire pit is a tall bunch of concrete blocks in front yard with NO outdoor seating. Suggest they add a patio/ deck with a grill and outdoor seating which would be appreciated by future renters. Neighborhood not as nice, right behind hospital and in the flight path of large planes. Hospital sirens and Ferry horn at 5:30 a.m. While it is centrally located, would not stay again because of issues noted.
Fire alarm in Queen bedroom went off two nights waking us up at 1:30 am. Called and texted owner - Vacasa Mgmt Co. to solve issues on the 1st day. Quick text reply assured their local team would respond. NO PHONE CALL/RESPONSE/ VISIT FROM “THE LOCAL TEAM.” despite several attempts over 2 days. Decided to leave a day early because of their lack of response, safety concerns with fire alarm and other issues. We hope Vacasa will address these items and improve their communication. Every other owner we have rented from previously, was on top of all concerns in a timely manner. A call from a real person on our first complaint would have helped immensely. VRBO somewhat helpful but also very bad at communication. A simple call to follow up on status of our complaint put us on hold for a total of an hour! Eventually Vacasa did credit us for the one night which we appreciated, but still never corresponded or called. Hope they will up their game.