I’ve never left a negative review and I have stayed in a lot of VRBO rentals. Unfortunately this home fell way short of what we’re accustomed to. When we arrived, 5 minutes after the set arrival time of 4pm, the home was not ready. The cleaner said he needed at least another hour. We made the most of it and left and came back after 6. We could tell immediately the cleaner rushed and skipped cleaning some parts including a bathroom. There was residue in the toilet from the previous renters bowel movement which was gross. The tub in that bath had a big hair ball right in the middle of it. One of the beds made without top sheet or pillows. I later found these missing items in the dryer. We saw a few ants on day one and by the next day they were all over the sink. We did not leave any food out but they still took over the kitchen counters. The kitchen is not well stocked and didn’t have any coffee mugs. Who provides a coffee maker but no mugs? We went out and bought hand soap because the bathroom soap was essentially and an old soap bottle refilled with mostly water. There was dog hair from a previous renter all over the bedroom floors. Anything on the floor ended up covered in dog hair. We have non shedding dogs so we’re not used to dog hair on everything. And lastly the fenced yard is missing a couple panels of wood causing a big hole in the fence. My dogs could of easily made it in to the next door neighbor’s yard and bolted if they wanted to. This home has a lot of potential and a deep clean/upkeep, bug exterminator, and some thoughtful items like coffee mugs could go a long way.
Last note, after letting the owners/property manager know about the late check in and then the cleanliness issue shortly after, they responded 3 days later apologizing and compensated us a very, very small amount. I’m not sure why I have to pay a cleaning full cleaning fee when I didn’t get the benefit of enjoying a clean house.