2/10 Terrible
Rheann R.
19 ago. 2024
No le gustó: Limpieza
Bed Bugs
This house smelled bad as soon as we opened the door and we should have known to never stay. We stayed one night and regretted it beyond measure. We woke up to bed bugs and our entire world flipped. We are in the process of moving to the area so having another place to go with kids and dogs is a challenge. The property management company was hard to deal with and did not think the bed bugs were a big issue. Multiple times we were told “it’s a minor issue” and that the property is “completely acceptable to stay in.” They “hired two pest control companies to investigate our claims that’s supposedly did not find any bed bugs. We went back to the property to get more evidence in the form of video proof. Then and only then did they start the discussion about a refund. I would never stay at another Patriot Family home property after investigation they have poor reviews through the BBB. Who knows if they treated this before the next family is subject to the same environment that we were.
Rheann R.
Se hospedó 21 noches en julio de 2024