This stay caught us in the middle of the Artic freeze. Owner was always available but constant noise from the tenants upstairs was unacceptable. Due to my husband placed on hospice, and need for a quiet, peaceful surrounding, we had to move out 2wks early before check out date. Due to the circumstances, and compassion, I asked for some, any type of refund. Nothing was afforded any no more communications. I just left it in God's hands and he'll return any blessing s due. My experiences with all VRBOs is they I won't use then again, only Sonder.