6/10 Aceptable
Robin H.
17 sept. 2024
Le gustó: Limpieza
Beautiful home, just not great customer service
The home was gorgeous and the location ideal - a quick walk to the bathhouse row and downtown shops/eateries - but none of the TVs upstairs ever worked and one of the showers was completely unusable because of no hot water. I asked for help to get those issues fixed on Weds morning and they were still unfixed when we left on Sat morning. I spent *way* more time on my vacation trying to get someone out to fix these issues so that the 5 of us weren't forced to share a single shower and so that my family could watch TV in bed if they chose. Despite the descriptions of 2 full baths and 6 TVs, we never did get those amenities as promised. The house was clean and well appointed, beautifully decorated, and comfortable everywhere. We truly enjoyed the time we spent there, except for the "discussions" over what to watch on the one TV that worked and the scheduling snafus over the single shower. It was a shame that so much of my Hot Springs vacation was taken up with trying to get basic maintenance taken care of on a house that should have been maintained and working when we got there.
Robin H.
Se hospedó 4 noches en septiembre de 2024