6/10 Aceptable
Steven
Viaje en pareja
14 ago. 2025
Le gustó: Limpieza y servicios
No le gustó: Servicio y personal
The pub is a lovely building in s good location. Unfortunately it was woefully understaffed. We had to wait for half an hour at reception to book in. My wife was told at the bar someone would be with us in 2 minutes. This was after waiting 20 mins. Ten minutes later, nothing. I told the bar man we would be leaving in 2 minutes and would want a refund. Someone appeared, no apology. We then had to queue 15 minutes to order food and drinks, so we doubled up on the drinks. It took an hour for the food to come. My wife enjoyed hers, mine was poor. The table next to us left 2 full cheesecakes because they were still frozen, i hope they didn't pay. Room was very small but clean. Breakfast was excellent. Stay was spoiled by understaffing, not the staffs fault, but the management not willing to pay for staff, which led to poor customer experience and dissapointment. Could have been a great experience, but wasn't.
Steven
Se hospedó 1 noche en agosto de 2025
