What a joke. I reported countless issues about the homes quality, cleanliness and functionality after arriving. Other than the not functioning elevator, which Jade helped me with, nothing else reported was addressed or resolved.
I requested the blinds and trashcan cabinet be fixed as they were not functioning. I was told the blinds couldn’t be repaired or replaced (?!???!) and their only option for keeping the trashcan cabinet closed was to put a lock on it. The team promised a technician to fix the dishwasher but they never showed up. By the end they quit responding to us and never followed up.
The furniture is falling apart, the house was obviously not cleaned before our arrival, the kids beds are disintegrating, blinds in the master room are not functional, paint peeling off doors, empty chip bags and food containers under beds. The dryer takes 4 cycles to dry a small load of towels. The house sleeps 13 people and has a total of 6 forks, 4 salad/cereal bowls, and maybe 12 glasses.
So incredibly unhappy I spent so much money for a vacation for my family that hasn't been cared for or maintained in years, and "managed" by a team that can't, or wont, fix things.