2/10 Terrible
Jessica
Viaje familiar, Viaje familiar con niños
4 oct. 2024
No le gustó: Limpieza, servicios, condiciones de la propiedad
Don’t book this hotel, it is a SCAM! You never get the hotel that you have booked and everything with Saigon central apart- infinity pool & gym is a scam. When we first arrived at the area we meet a representative from the apartments that excused himself and told us that they had just had a electrical malfunction and that he could give us an even better apartment for the night. We said no several times and told him that we wanted the room. After a little while we said ok to just go and have a look at the other apartment. When we got to the other apartment that was in an other area much further away the apartment we was shown was dirty, didn’t look as the pictures, had dark spots of mold in the bathroom was so filthy. We said that we didn’t wanted to stay there and that they should give us our money back or fix a hotel for us. After 2 hours of us arguing with them and trying to find a hotel that was open for 4 people in the middle of the night we said ok to stay there just 1 night with a promise that everything would be fixed as soon as they could reach their manager in the morning.
We gave them a deadline of 10 o’clock the next day for us to be in another apartment in the right area where we had booked our stay from the beginning. The day after the stopped replying to us, to Expedia that tried to help us and we almost needed to call the police before we got our money back. The manager who is a lady should be ashamed of what she is putting family’s through.
Jessica
Se hospedó 6 noches en septiembre de 2024