Shower lever did not work. They sent someone out to look at it and he got it to work for ONE SHOWER! Maintenance man said they needed to call a plumber. They did NOT. So far, day 2 - two people one shower, extensive calls to VACASA. Day 3, another maintenance man came, got it working and got 2 showers before the water ran scalding and it would not turn off. Messaged VACASA at night endlessly. Finally after 40 minutes, I got the shower off. Next day man comes to door and says a plumber was coming. No one ever came back. Last two days we took sink baths as shower never worked again.
On the day after check in, I finally was able to get $25 refunded to me. $25 will never cover all of the aggravation and ruination of my evenings without showers! VRBO emailed VACASA, but nothing came of it. More calls from me were never returned by VACASA.
So sad that this was the most beautiful condo in the very best location. I thought it would be my every time rental as I go to Hilton Head 4x a year! Never VACASA again