I sent this text about nine days ago and still waiting for a response:
Good morning Jim,
This is Elizabeth Dahouk. We spoke yesterday regarding a refund for at least the last two nights we were at your property. As you recalled when we arrived, the AC was not working and the temperature unbearable at 85F in one room and the other 79F with noisy AC wall unit. Teressa was very apologetic over the phone and had offered a refund then, but also mentioned that an AC part was coming in the overnight mail promising the main AC will be fixed early the following day. We agreed to stay the night hoping the main AC will be fixed the next day before noon. Midmorning came and no news from Teressa. We called her late morning and her response that she doesn’t know the status of the AC and will check. The weather outside was a bit cooler and decided to stay and wait for Teressa’s update. Despite multiple texts as well, we never heard from her. The morning of the next day, we called and texted her with no answer. So, we decided to check out. By then, the temperature remains at 75 with noisy wall unit which made it an uncomfortable stay for us. Having said all that, you were very welcoming and the kids enjoyed the horses.
Thanks and regards,
Elizabeth