4/10 Malo
Hilary C., Where do you live?
5 dic. 2024
Le gustó: Limpieza
Beautiful house, horrible management company
TL/DR: What bothers me most isn't that they didn't provide what they were supposed to; it's that they lied about it.
We booked our Thanksgiving stay at the Piedmont Kitchen House in May, long before Hurricane Helene. A few weeks after Helene hit, I checked in to see if the property had sustained damage. The reply I received read like a form letter and said, "Fortunately, the owner of Piedmont Kitchen House has confirmed there is no property damage."
Leading up to our stay, we got the normal form emails with information about check-in, wi-fi, etc. When we arrived, we noticed that the internet wasn't working. When we called maintenance, we were informed that the internet was unavailable indefinitely due to Helene, so we would have no internet or TV during our stay. This not only impacted our entertainment options (with small kids) - it also impacted our ability to do our jobs remotely.
Finally, the washing machine did not work for our entire stay. It did not fill with water and threw a related error message.
Lack of internet, TV, and washer/dryer was already not the experience we paid for. It was an extra disappointment considering that we had checked well ahead of time and been told that everything was working perfectly. I loved the house itself, but I felt very misled by the management company and their impersonal treatment. I reached out with sympathy, and they responded every step of the way with form letters, LOTS of marketing emails, and bureaucracy.
Hilary C.
Se hospedó 4 noches en noviembre de 2024