6/10 Aceptable
Ashley S.
26 dic. 2024
Le gustó: Limpieza
Cabin in the woods
Cute, quiet place to stay. Easy to find. We booked our stay and needed to make a change. We had an immediate response from Corinne, the host, and everything was taken care of right away and she was polite. Getting closer to the date of check in, we received a message that the booking was now being managed by Someone else / a booking agency. The problem with that was we never received an communication of the physical address to the property or the check in information. We tried messaging, calling, and texting up until we had to leave for our trip. We still didnt hear back but started driving to the town we knew it was in. Finally got the property address from the chat agent through vrbo since we never heard from those managing the property. When we were an hour away, we reached someone with the booking co and we were told to fill out a form. Once we did that, we would have the check in code emailed. We did it twice. No code came through. We reached the house, no code to get in. So we took pictures we were there with no way to enter. Left to go get dinner after we were 20 mins away, we received a call from an unrelated number not listed anywhere with the booking from washington dc giving us the code to the house. As you might know, we were very frustrated at this point with the lack of communication style for check in. They offered us an 80 refund for the frustrations. Ive keep asking, told they will follow up and dont until i ask again, still no refund. Poor communication
Ashley S.
Se hospedó 4 noches en diciembre de 2024