Using the instructions provided by Turn Key, we entered the unit on July 1 at 4 pm, our check-in time. We found the unit under construction and uninhabitable. We then saw a text from Turn Key that the unit had damage and the owner was cancelling our reservation. Turn Key made a feeble attempt to locate another unit for us which was about 1/2 the size of the one we had reserved and was not in the Jordanelle area. We asked for further assistance to no avail. We were left completely stranded with no accommodations at the beginning of the July 4 week- end. We were lucky to find a room on July 1 in Heber City for a night. Then had to drive to Provo for 3 more nights. We spent about $800 on hotel rooms for those 4 nights.. Since we were getting no assistance or follow up from Turn Key, we independently searched for a comparable unit, 3 bedroom, 2 bath in the Jordanelle area. We found one through another vacation rental agency. If we could find it, why couldn’t Turn Key? It was $1800 higher than this unit which we reserved in November 2020. We had no other choice except return home to Texas and cancel our entire vacation plans through August but that would have cost us even more money at that late date. We would have nothing to show for our costs. Therefore, our total added costs were in excess of $2600, not including additional gas and food over the July 4 week-end and the stress and anxiety of being stranded. We did receive a full refund for the unit we had reserved and Turn Key offered and indicated they would mail us an additional $1200 to cover some of our costs.. This is very disappointing and unacceptable. The only thing that would satisfy us if they would cover our entire out of pocket costs of $2600. Our communication with Turn Key was primarily through texting. Finally, about 10 days after this situation occurred, someone from Turn Key corporate in Austin called us. It was clear that there was a total lack of communication between the owner, Turn Key local personnel and Turn Key corporate. We will never rent another unit listed on VRBO that is managed by Turn Key. If you would like to talk to us, please call. We also have pictures of what we encountered.