I’ll preface this with the fact that our stay was the perfect storm of problems and one of the main issues was too many governing bodies – Vrbo, Vacasa, the local rental managers, and the owners. The house is generally livable, but its age and need of repair made our stay utterly awful. Since I can’t get Vrbo or Vacasa to respond, I’ll put this here. The owners can do what they like with this info. Only my husband and I stayed in this eight-person house. Knowing that the weather might be bad, we opted for a place on the water so that we could at least have a view. This turned out to be a bad decision since gale force winds, flooding roads, and COVID essentially confined us to the house. I’ll briefly outline the issues we had:
1) The owner controlled the thermostat, so we froze the first night.
2) There was no water pressure (literally no water came out of many sinks) for three of the four days we were there. We could barely flush toilets, often couldn't wash our hands, take showers, or do dishes, much less fill a glass to drink or cook. After calling many times, it took me threatening to leave (the afternoon before we checked out) for them to get a plumber there and blow the sand out of the line. To be fair, the rental managers did send someone the day before to get the thermostat working and confirm there was no water, but we went another full day without anyone checking in as promised.
3) The power went out the last night for the whole neighborhood. When you’re dealing with three flights of stairs in pitch dark on an island, it’s scary and there were no flashlights or anything for use to use until they came on.
4) The property in general was livable, but the shingles on the roof were loose and slammed against the roof all night, the deck was unfinished and the tarp hit against the house all night. When we could finally shower on the last day, the shower downstairs didn't drain etc. etc. I also assume the house’s ability to sway in the wind is planned, but the master on the third floor swayed like a boat and popped constantly all night. When you’re from earth-quake country this is unnerving. 5) When the wind finally calmed down the last afternoon, we were surrounded by construction on both sides – saws and hammering the whole time.
the long chains of calling Vacasa, to call the rental manager, to call the owners, was ridiculous. Also, not responding to a major plumbing issue or providing any solutions (another rental, refund) was ridiculous.