2/10
We arrived at checkin time (2PM) and the security guard told us no way we would have a room at this place. He said it’s full and I should call the place. Funny thing is I did call them before checkin time to see if we can do an early check in and they did say they will look into it. We called again and voila, they said some miraculous issue happened just now with their system and we were overbooked. They immediately offered to move us to another hotel, one we do not know what it’s like, and at a whole another location. We declined, and they said they wouldn’t be able to refund us. I called them out on their behaviour and after some time, they called back saying they finally figured out the refund button and will refund us. Apparently the refund won’t even be the full amount. Hotels.com did put us up in another hotel, but only after a 2-hour call with customer support. Horrendous experience all around. If you look up Era Apartment on Google Maps, you will see that they do this scam very often. Do not book with them.
Cliente verificado
Se hospedó 2 noches en noviembre de 2024