2/10 Terrible
Colette B.
29 dic. 2024
No le gustó: Limpieza
Worst VRBO experience ever
We booked this great looking house for our Christmas vacation, it was nice looking online and in a perfect location. The listing said it slept 8 and that it had 3 bedrooms and multiple beds. We got a message from the host 4 days before our trip saying they were excited to host us and did we have any questions. I did have questions about the beds but the host never replied. I got a new message from the host with check in instructions the day before arrived. When we arrived we found the house hadn’t been cleaned from the previous stay. Dirty bedding and bathrooms, dirty dishes in the sink, food in the fridge and even cigarette butts on the front porch and back patio. I figured there had been a mix up with the cleaning company so I didn’t worry too much,I thought I’d message the host and they’d send someone over. The host NEVER responded. I called VRBO and they gave me his phone number so I called several times but he never answered the phone and I couldn’t leave a message because the mailbox was full. VRBO was great and asked what I wanted to do so I asked for a refund as we ended up dividing up our group and stayed with two different families. Two days later we got an other message from the host (by now I realized it’s all just automated) asking how we were setting in and saying again if we needed anything at all just message him! I can’t believe a host could just completely ignore their guests, I’ve never experienced anything like this.
Colette B.
Se hospedó 6 noches en diciembre de 2024